Delivering a winning customer experience demands a coordinated, Enterprise Feedback Management programme. Clicktools is employed by many of the world’s leading brands to help drive improvements to their customers' experience and the bottom line.
Do you gather customer experience feedback effectively? Try the following test...
- We only ask customers to comment on what they have experienced first hand. Because we need real insights, not guesses.
- We collect their views shortly after they have interacted with us, whilst the experience is fresh in their minds. Because people forget and we need to address service issues promptly.
- The teams who do the work receive data about their performance. Because they are the people who need to understand and improve the way service is delivered to customers.
- We embed customer feedback in our customer management systems so that staff interacting with customers have an accurate picture of the relationship.
Clicktools provides feature rich software backed up by the knowledge and expertise to help customers design and implement successful EFM programmes:
- Reinforce your brand image professionally and consistently.
- Multi channel deployment including web, email, call centre (in and outbound), kiosk and mobile.
- Advanced Reporting and Analytics providing role relevant insights to management and delivery teams.
- Integrate with leading CRM packages to drive survey deployment, share results and trigger improvements across the organisation.
